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Helsana Health InsuranceModels & Benefits 2024
Switzerland's largest health insurer with excellent digital services, comprehensive networks, and strong support for families and expats.
Quick Answer: Helsana at a Glance
About Helsana: Switzerland's Leading Health Insurer
Company Overview
Helsana is Switzerland's largest health insurance provider, serving over 2 million customers with comprehensive basic and supplementary insurance solutions. Known for innovation, excellent customer service, and digital leadership, Helsana consistently ranks among the top insurers for customer satisfaction and technological advancement.
With competitive premiums across all Swiss cantons, extensive HMO networks, and industry-leading digital services, Helsana offers particularly strong value for families, expats, and tech-savvy individuals seeking modern healthcare management.
Helsana History & Heritage
1996
Foundation through merger of regional health insurers
2010s
Digital transformation leader, launching innovative health apps
2020+
Expansion of HMO networks and telemedicine services
Today
Market leader with 15.8% market share and 2+ million customers
Award-Winning Digital Services
Helsana+ App
Comprehensive health management, bill submission, appointment booking, digital health record
MyHelsana Portal
Online customer portal for managing policies, claims, and accessing health tools
Helsana Coach
Personalized health coaching app with fitness tracking and wellness programs
Helsana Models & Pricing Examples
Example: 30-year-old in Zurich, CHF 2,500 deductible
Standard Model
-0%Free choice of doctors
Family Doctor Model
-15%Through chosen GP first
HMO Model
-20%Through Helsana centers
Telmed Model
-15%Phone consultation first
Who is Helsana Perfect For?
Families with Children
- Family packages with discounts
- Good pediatric network
- Comprehensive app for appointments
International Expats
- English customer service
- International coverage
- Digital-first approach
Tech-Savvy Users
- Award-winning app
- Digital health tools
- Online claim processing
Helsana Supplementary Insurance: Complete Coverage Options
Helsana offers three main supplementary insurance tiers: COMPLETA for outpatient care (alternative medicine, prevention, eyewear), SANA for semi-private hospital coverage, and PRIMEA for premium private healthcare. Note: Dental coverage requires separate dental insurance plans.
COMPLETA
Premium outpatient supplementary insurance
Comprehensive coverage for alternative medicine, eyewear, prevention, and health promotion
Key Benefits:
SANA
Hospital supplementary insurance
Semi-private hospital rooms with free choice of doctor and hospital nationwide
Key Benefits:
PRIMEA
Top-tier hospital insurance
Private rooms with chief physician treatment in Switzerland's premium hospitals
Key Benefits:
Why Choose Helsana for Supplementary Insurance?
Excellent Customer Service
Award-winning customer service with multilingual support, including comprehensive English service for expats and international residents.
Competitive Premiums Nationwide
Competitive supplementary insurance premiums across all Swiss cantons, with transparent pricing and no hidden fees for comprehensive coverage.
Frequently Asked Questions
What makes Helsana special?
Helsana is Switzerland's largest health insurer with excellent digital services, comprehensive HMO network, and strong English support for expats.
How much can I save with Helsana models?
You can save 15-20% with alternative models. Family Doctor and Telmed offer 15% discounts, while HMO models provide up to 20% savings.
Is Helsana good for families?
Yes, Helsana offers special family packages, excellent pediatric networks, and comprehensive digital tools that make managing family health easier.
Does COMPLETA cover dental treatments?
No, COMPLETA does not cover dental treatments. However, it covers orthodontics (braces) for children up to age 20 with 75% coverage up to CHF 10,000 annually. For dental coverage, Helsana offers separate dental insurance plans.
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